We're a local Melbourne business specialising in copying radio frequency identification (RFID) based keys. We offer key fob duplication while you wait. We can copy most key fobs, swipe cards, and access cards that are used in Australia. Get spare copies for your apartment, office, lift, gym, or mail box.We can turn your fob in to a card and vice versa. We are also the only business in Melbourne to offer ultra thin stick on fobs that can go inside phone cases.Our services are tailor made for every customer. Book an appointment now to get your key fob copied.

IMPORTANT: Services at Fobii are strictly by appointment only. No walk-ins are allowed.ADDRESS: 163 City Road, Southbank VIC 3006GETTING HERE:
Trams: route 1 (stop 18 – Grant Street) or 58 (stop 116 – City Road/Kings Way)
Bus: Metro Bus 234/236 via city (stop City Road/Queens Bridge Street – Southbank)


Trusted by short stay hosts


This page shows some of the key fobs that we can copy. We can copy most apartment and office key fobs and access swipe keys as well as garage remote controls (RFID access only, excluding button functionality).Our contactless RFID key fob copying service provides duplicate key fobs. Fobii is not affiliated with, or endorsed/sponsored by, the original key fob brand/supplier.If you don’t see your key fob or your key card, please send us a message here: m.me/fobiiauIf you see your key fob, simply click or tap book now.

Low Frequency Fobs: Starts at $50

High Frequency Fobs: Starts at $110

iClass Fobs: Starts at $160

We don't copy the following key fobs:

We do not copy key fobs from the following buildings:

- 11 Rose Lane, Melbourne, VIC 3000
- 220 Spencer, Melbourne, VIC 3006
- Mantra Southbank VIC 3006
- 8 Downie St, Melbourne VIC 3000
- 23 Batman St, West Melbourne VIC 3003
- 120 Abeckett St, Melbourne VIC 3000
- 38 Rose Lane Melbourne 3000
- 22-24 Jane Bell Lane, Melbourne, VIC 3000
- 673 La Trobe Street, Docklands VIC 3008
- 421 Docklands Dr, Docklands VIC 3008
- 17 Wills St, Melbourne VIC 3000
- 23 Wills St, Melbourne VIC 3000
- 462 Elizabeth Street, Melbourne, VIC 3000
- 500 Elizabeth Street, Melbourne, VIC 3000
- Victoria One Building, Melbourne, VIC 3000
- 888 Collins St, Docklands VIC 3008
- 70 Southbank Boulevard, Southbank 3007
- Lucia & Chiara 8 Daly St, South Yarra VIC 3141
- 692 Whitehorse Rd, Mont Albert VIC 3127


Fobii's key fob copying services are tailor made for every customer. Book an appointment now to get your key fob copied.Our contactless RFID key fob copying service provides duplicate key fobs. Fobii is not affiliated with, or endorsed/sponsored by, the original key fob brand/supplier.Pricing for a basic fob start at $50 per copy. Key fob pricing ranges from $50 to $160 depending on the type of key fob. We only accept card and digital payments. Please note that card payment transactions incur a 1.9% surcharge. PayID transactions do not incur a surcharge. Service charge of 15% applies on weekends and 20% applies on public holidaysIf you're not sure, please check the FIND MY FOB page.By proceeding with your booking, you confirm that you have permission to make a copy of the key fob and that you agree with the Booking Policy and
Terms and Conditions.

Open Mondays thru Sundays including public holidays

*Service charge of 15% applies on weekends and 20% applies on public holidays

LIVE INTERSTATE?Send your key fob via express post to:Fobii
SE 155, 100 Market Street
South Melbourne
VIC 3205
Once you've sent it, please send us the tracking number.

*Mail-in services incur a non-refundable $25 shipping and handling fee on top of the key fob service. The turnaround depends on Australia Post’s current shipping times.

Your exclusive gift from fobii

1 (ONE) FOB OF YOUR CHOICEOffer available until 28 February 2024, while stocks last. Use code GIFT when booking to receive your complimentary fob. For a list of fobs that we support, please visit this page. Limit one gift per transaction, while stocks last. Not available in conjunction with any other offer. Fobii can withdraw this offer at any time.

Gift with purchase

Introducing, PhonePass.Low-Frequency Fob - your gift when you purchase 1 PhonePassDesigned for the urban lifestyle, PhonePass is the best way to keep your essentials close at hand. You can now get access to your apartment using your mobile phone — just like with your regular key fob.PhonePass operates between your mobile phone and its protective case.Offer available until 30 June 2024, while stocks last. Use code MUMMY at checkout to receive your low-frequency fob valued at $50 when you spend $75 on PhonePass. PhonePass only works with low-frequency fobs. For a list of low-frequency fobs, please visit this page. Limit one gift per transaction, while stocks last. Qualifying purchase must be made in a single transaction. Not available in conjunction with any other offer. Fobii can withdraw this offer at any time.

* Compatible with all mobile phones. Shiny and or metal based phone cases can interfere with the PhonePass technology. Placement of PhonePass is critical to correct function. Phone antennas and wireless charging coils may cause interference. PhonePass is designed to filter out as much interference as possible.


Introducing, PhonePass.Designed for the urban lifestyle, PhonePass is the best way to keep your essentials close at hand. You can now get access to your apartment using your mobile phone — just like with your regular key fob.PhonePass operates between your mobile phone and its protective case.

* Compatible with all mobile phones. Shiny and or metal based phone cases can interfere with the PhonePass technology. Placement of PhonePass is critical to correct function. Phone antennas and wireless charging coils may cause interference. PhonePass is designed to filter out as much interference as possible.


DO I NEED TO BOOK AN APPOINTMENT? IF I LIVE NEARBY, CAN I WALK-IN?All visitors must prebook an appointment online. Fobii requires you to be vaccinated against COVID-19 to enter the business. Customers must show proof of vaccination by showing their COVID-19 digital certificate. Fobii reserves the right to refuse business to unvaccinated customers. If you are not fully vaccinated against COVID-19 and have been refused entry for this reason, please be aware that Fobii is doing their job and following the laws in place in Victoria to keep you and others safe. Any incidents of violent, abusive and aggressive behaviour towards workers – including damage to property – will not be tolerated.
IS IT POSSIBLE TO COPY A KEY FOB?Yes, it is possible to copy most key fobs currently used in Australia today. Some key fobs are easy to copy while others aren’t.
I LIVE INTERSTATE, CAN I SEND MY KEY FOB TO YOU?Yes, you can. Our online checkout form makes this possible. There’s a non-refundable $25 shipping and handling fee in order for us to send the fobs back to you. The turnaround depends on Australia Post’s current shipping times. Please send the tracking number over as well.
CAN YOU COPY CAR KEY FOBS?Unfortunately, we don’t.
CAN YOU COPY TWO KEY FOBS INTO ONE?Unfortunately due to how most key fob technology works it is impossible to copy two key fobs into one. However, we offer ultra lightweight key fobs to lighten your keyring load.
IS BULK PURCHASING OFFERED?We absolutely do for 10 units and above. If you need to place an order for more than 10 units, please contact us.
HOW LONG DOES IT TAKE TO COPY MY KEY?The total time it takes for us to copy a key depends on the format. Some can be as quick as a few minutes. Others will take us longer. If we can't copy your key due to factors beyond our control, we will let you know ASAP.
IF MY ORIGINAL KEY IS DEACTIVATED WILL MY COPY STILL WORK?A copied key carries an exact copy of the data on the original key. If your original key is deactivated, both keys will stop working. Deactivation often occurs when a tenant moves away or reports the key lost or stolen.
MY KEY DOESN’T WORK. WHAT DO I DO?We’re sorry your keys are not working! We will work with you to get the problem resolved. You can check our Refund Policy Here.
CAN YOU COPY A KEY FROM AN ALREADY COPIED KEY?Yes, we are able to pull the necessary information off any key that our company has made to make more working copies.
HOW MUCH DOES IT COST TO COPY A KEY FOB?Pricing for a basic fob start at $40 per copy. More complex fobs will cost more, and we will let you know the price before we agree to do the work. For a list of key fobs that we copy, please click here.
AM I ALLOWED TO MAKE A COPY OF MY FOB?This is an area that the law is very silent on. Fobii works on the assumption that if you have the fob in your possession, you're allowed to copy it. This is exactly the same principle that all physical key copying businesses operate on. We encourage you to ensure that you have permission to make a copy before proceeding if you are unsure. This might mean asking your real estate agent, or employer before using our service.

Have more questions?

BOOKING POLICYWe require a $50 fee to secure your appointment. This goes towards the service you require on the day and is transferable to another time so provided you give us 24 hours notice if you need to change or cancel. Less notice for any reason will incur a $50 fee. Booking an appointment with Fobii indicates acceptance of this policy.My time is valuable, and so is yours. If you’re late for your appointment, you lose that time. If you don’t show up, you’ll still be charged $50.If you cancel an appointment within 5 hours of appointment time, a cancellation fee of $50 will be automatically applied to your card.If you arrive late to an appointment booked with us, a late arrival fee of $50 will be automatically applied to your card.It’s important that you come to your appointment on time, as to not affect the customers booked in after you.Fobii firmly believes that good provider/client relationship is based upon understanding and good communication.HELP US KEEP EVERYONE SAFE FROM COVID-19Do NOT visit if you have:
fever or symptoms of respiratory infection
(cough, sore throat, shortness of breath)
returned from overseas in the last 14 days
been in close contact with a confirmed case of COVID-19: (coronavirus) in the last 14 days
Kindly give us ample notice before you cancel. Please note that less than 24 hours notice will still be charged as a late cancellation and will incur a $50 fee. This is necessary to keep our small business sustainable. Booking an appointment here indicates acceptance of this policy.CANCELLATIONSAppointments are tailor made just for you. We understand that there are things beyond our control, so we kindly ask that you give us 24 hours notice should you need to change or cancel your appointment, otherwise a $50 cancellation fee will be charged from your credit card at the time of booking.If you are unable to give this amount of notice, regrettably your credit card / debit card will still be charged a $50 fee to ensure that we are still able to pay our staff rostered for the time that you were booked. We appreciate your understanding that as a small local business, our booking and cancellation policy keep us financially sustainable.Booking an appointment is an acknowledgment of this policy.ARRIVALPlease arrive 2 minutes early to ensure your service starts on time.Late arrivals may not be able to receive their service, as we must run on time for the next client.

Refund Policy of FobiiThis Refund Policy ("Policy") applies to the following purchases: key fob duplicating service1. General
(a) We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").
(b) Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law.
(c) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
(d) For all orders, faults or errors must be detected within 7 days after the purchase. If any quality issues in the products arise after the timeframe, you may return the product to us for further inspection to identify if any issues that have arisen are due to a fault in the product. If the investigation shows that the product is deemed faulty, you will be reimbursed for your postage expense for returning the item, and offered a refund or a replacement. If the issues in the product are found to be due to incorrect use or due to deactivation of the original key fob, you will be required to covered the cost of the inspection and any additional postage expenses required to return the product to you.
2. Australian Consumer Law
(a) Under the Australian Consumer Law:
(i) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled
(A) to cancel your service contract with us; and
(B) to a refund for the unused portion, or to compensation for its reduced value.
(ii) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.
(b) We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.
(c) The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.
(d) If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
(e) Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and
Consumer Commission.
(f) If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.
(g) If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced.
3. Cancellation and Change of Mind
(a) We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
4. Exceptions
(a) Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(i) Your building security deactivated the original key fob.
(ii) You misused the said product in a way which caused the problem.
(iii) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(iv) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(v) Any other exceptions that apply under the Australian Consumer Law.
5. Response Time
(a) We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.
6. How to Return Products
(a) You can contact us at the end of this Policy to discuss a return using the information.
(b) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
(c) To be eligible for a refund, repair or replacement, you must provide proof of purchase.
(d) You may be required to provide a government issued identification to qualify for a
refund, repair or replacement.
7. Contact Us
(a) If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us here.
(b) Alternatively, you can book an appointment at your earliest convenience by tapping the BOOK REFUND button below.

(a) Welcome to Fobii.com.au (the 'Website'). The Website key fob copying and key card copying (the 'Services').
(b) The Website is operated by Fobii. Access to and use of the Website, or any of its associated Products or Services, is provided by Fobii. Please read these terms and conditions (the 'Terms') carefully. By using, browsing and/or reading the Website, this signifies that you have read, understood and agree to be bound by the Terms. If you do not agree with the Terms, you must cease usage of the Website, or any of Services, immediately.
(c) Fobii reserves the right to review and change any of the Terms by updating this page at its sole discretion. When Fobii updates the Terms, it will use reasonable endeavours to provide you with notice of updates to the Terms. Any changes to the Terms take immediate effect from the date of their publication. Before you continue, we recommend you keep a copy of the Terms for your records.
2. Acceptance of the Terms
(a) You accept the Terms by remaining on the Website. You may also accept the Terms by clicking to accept or agree to the Terms where this option is made available to you by Fobii in the user interface.
3. Registration to use the Services
(a) In order to access the Services, you must first register for an account through the Website (the 'Account').
(b) As part of the registration process, or as part of your continued use of the Services, you may be required to provide personal information about yourself (such as identification or contact details), including:
(i) Email address
(ii) Mailing address
(iii) Telephone number
(iv) Proof of address
(c) You warrant that any information you give to Fobii in the course of completing the registration process will always be accurate, correct and up to date.
(d) Once you have completed the registration process, you will be a registered member of the Website ('Member') and agree to be bound by the Terms.
(e) You may not use the Services and may not accept the Terms if:
(i) you are not of legal age to form a binding contract with Fobii; or
(ii) you are a person barred from receiving the Services under the laws of Australia or other countries including the country in which you are resident or from which you use the Services.
4. Your obligations as a Member
(a) As a Member, you agree to comply with the following:
(i) you will use the Services only for purposes that are permitted by:
(A) the Terms; and
(B) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions;
(ii) you have the sole responsibility for protecting the confidentiality of your password and/or email address. Use of your password by any other person may result in the immediate cancellation of the Services;
(iii) any use of your registration information by any other person, or third parties, is strictly prohibited. You agree to immediately notify Fobii of any unauthorised use of your password or email address or any breach of security of which you have become aware;
(iv) access and use of the Website is limited, non-transferable and allows for the sole use of the Website by you for the purposes of Fobii providing the Services;
(v) you will not use the Services or the Website in connection with any commercial endeavours except those that are specifically endorsed or approved by the management of Fobii;
(vi) you will not use the Services or Website for any illegal and/or unauthorised use which includes collecting email addresses of Members by electronic or other means for the purpose of sending unsolicited email or unauthorised framing of or linking to the Website;
(vii) you agree that commercial advertisements, affiliate links, and other forms of solicitation may be removed from the Website without notice and may result in termination of the Services. Appropriate legal action will be taken by Fobii for any illegal or unauthorised use of the Website; and
(viii) you acknowledge and agree that any automated use of the Website or its Services is prohibited.
5. Payment
(a) Where the option is given to you, you may make payment for the Services (the ' Services Fee') by way of:
(i) Credit Card Payment ('Credit Card')
(ii) Cash ('Cash')
(b) All payments made in the course of your use of the Services are made using Square. In using the Website, the Services or when making any payment in relation to your use of the Services, you warrant that you have read, understood and agree to be bound by the Square terms and conditions which are available on their website.
(c) You acknowledge and agree that where a request for the payment of the Services Fee is returned or denied, for whatever reason, by your financial institution or is unpaid by you for any other reason, then you are liable for any costs, including banking fees and charges, associated with the Services Fee.
(d) You agree and acknowledge that Fobii can vary the Services Fee at any time.
6. Refund Policy
Fobii will only provide you with a refund of the Services Fee in the event they are unable to continue to provide the Services or if the manager of Fobii makes a decision, at its absolute discretion, that it is reasonable to do so under the circumstances (the 'Refund').
7. Copyright and Intellectual Property
(a) The Website, the Services and all of the related products of Fobii are subject to copyright. The material on the Website is protected by copyright under the laws of Australia and through international treaties. Unless otherwise indicated, all rights (including copyright) in the Services and compilation of the Website (including but not limited to text, graphics, logos, button icons, video images, audio clips, Website, code, scripts, design elements and interactive features) or the Services are owned or controlled for these purposes, and are reserved by Fobii or its contributors.
(b) All trademarks, service marks and trade names are owned, registered and/or licensed by Fobii, who grants to you a worldwide, non-exclusive, royalty-free, revocable license whilst you are a Member to:
(i) use the Website pursuant to the Terms;
(ii) copy and store the Website and the material contained in the Website in your device's cache memory; and
(iii) print pages from the Website for your own personal and non-commercial use.
Fobii does not grant you any other rights whatsoever in relation to the Website or the Services. All other rights are expressly reserved by Fobii.
(c) Fobii retains all rights, title and interest in and to the Website and all related Services. Nothing you do on or in relation to the Website will transfer any:
(i) business name, trading name, domain name, trade mark, industrial design, patent, registered design or copyright, or
(ii) a right to use or exploit a business name, trading name, domain name, trade mark or industrial design, or
(iii) a thing, system or process that is the subject of a patent, registered design or copyright (or an adaptation or modification of such a thing, system or process),
to you.
(d) You may not, without the prior written permission of Fobii and the permission of any other relevant rights owners: broadcast, republish, up-load to a third party, transmit, post, distribute, show or play in public, adapt or change in any way the Services or third party Services for any purpose, unless otherwise provided by these Terms. This prohibition does not extend to materials on the Website, which are freely available for re-use or are in the public domain.
8. Privacy
(a) Fobii takes your privacy seriously and any information provided through your use of the Website and/or Services are subject to Fobii's Privacy Policy, which is available on the Website.
9. General Disclaimer
(a) Nothing in the Terms limits or excludes any guarantees, warranties, representations or conditions implied or imposed by law, including the Australian Consumer Law (or any liability under them) which by law may not be limited or excluded.
(b) Subject to this clause, and to the extent permitted by law:
(i) all terms, guarantees, warranties, representations or conditions which are not expressly stated in the Terms are excluded; and
(ii) Fobii will not be liable for any special, indirect or consequential loss or damage (unless such loss or damage is reasonably foreseeable resulting
from our failure to meet an applicable Consumer Guarantee), loss of profit or opportunity, or damage to goodwill arising out of or in connection with the Services or these Terms (including as a result of not being able to use the Services or the late supply of the Services), whether at common law, under contract, tort (including negligence), in equity, pursuant to statute or otherwise.
(c) Use of the Website and the Services is at your own risk. Everything on the Website and the Services is provided to you "as is" and "as available" without warranty or condition of any kind. None of the affiliates, directors, officers, employees, agents, contributors and licensors of Fobii make any express or implied representation or warranty about the Services or any products or Services (including the products or Services of Fobii) referred to on the Website, includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:
(i) failure of performance, error, omission, interruption, deletion, defect, failure to correct defects, delay in operation or transmission, computer virus or other harmful component, loss of data, communication line failure, unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;
(ii) the accuracy, suitability or currency of any information on the Website, the Services, or any of its Services related products (including third party material and advertisements on the Website);
(iii) costs incurred as a result of you using the Website, the Services or any of the products of Fobii; and
(iv) the Services or operation in respect to links which are provided for your convenience.
10. Limitation of liability
(a) Fobii's total liability arising out of or in connection with the Services or these Terms, however arising, including under contract, tort (including negligence), in equity, under statute or otherwise, will not exceed the resupply of the Services to you.
(b) You expressly understand and agree that Fobii, its affiliates, employees, agents, contributors and licensors shall not be liable to you for any direct, indirect, incidental, special consequential or exemplary damages which may be incurred by you, however caused and under any theory of liability. This shall include, but is not limited to, any loss of profit (whether incurred directly or indirectly), any loss of
goodwill or business reputation and any other intangible loss.
11. Termination of Contract
(a) The Terms will continue to apply until terminated by either you or by Fobii as set out below.
(b) If you want to terminate the Terms, you may do so by:
(i) providing Fobii with 0 days' notice of your intention to terminate; and
(ii) closing your accounts for all of the services which you use, where Fobii has
made this option available to you. Your notice should be sent, in writing, to Fobii via the 'Contact Us' link on our homepage.
(c) Fobii may at any time, terminate the Terms with you if:
(i) you have breached any provision of the Terms or intend to breach any provision;
(ii) Fobii is required to do so by law
(iii) the provision of the Services to you by Fobii is, in the opinion of Fobii, no longer commercially viable.
(d) Subject to local applicable laws, Fobii reserves the right to discontinue or cancel your membership at any time and may suspend or deny, in its sole discretion, your access to all or any portion of the Website or the Services without notice if you breach any provision of the Terms or any applicable law or if your conduct impacts Fobii's name or reputation or violates the rights of those of another party.
12. Indemnity
(a) You agree to indemnify Fobii, its affiliates, employees, agents, contributors, third party content providers and licensors from and against:
(i) all actions, suits, claims, demands, liabilities, costs, expenses, loss and damage (including legal fees on a full indemnity basis) incurred, suffered or arising out of or in connection with Your Content;
(ii) any direct or indirect consequences of you accessing, using or transacting on the Website or attempts to do so; and/or
(iii) any breach of the Terms.
13. Dispute Resolution
(a) Compulsory:
If a dispute arises out of or relates to the Terms, either party may not commence
any Tribunal or Court proceedings in relation to the dispute, unless the following clauses have been complied with (except where urgent interlocutory relief is sought).
(b) Notice:
A party to the Terms claiming a dispute ('Dispute') has arisen under the Terms, must give written notice to the other party detailing the nature of the dispute, the desired outcome and the action required to settle the Dispute.
(c) Resolution:
On receipt of that notice ('Notice') by that other party, the parties to the Terms ('Parties') must:
(i) Within 3 days of the Notice endeavour in good faith to resolve the Dispute expeditiously by negotiation or such other means upon which they may mutually agree;
(ii) If for any reason whatsoever, 3 days after the date of the Notice, the Dispute has not been resolved, the Parties must either agree upon selection of a mediator or request that an appropriate mediator be appointed by the President of the VCAT or his or her nominee;
(iii) The Parties are equally liable for the fees and reasonable expenses of a mediator and the cost of the venue of the mediation and without limiting the foregoing undertake to pay any amounts requested by the mediator as a pre-condition to the mediation commencing. The Parties must each pay their own costs associated with the mediation;
(iv) The mediation will be held in Melbourne, Australia.
(d) Confidential:
All communications concerning negotiations made by the Parties arising out of and in connection with this dispute resolution clause are confidential and to the extent possible, must be treated as "without prejudice" negotiations for the purpose of applicable laws of evidence.
(e) Termination of Mediation:
If 5 days have elapsed after the start of a mediation of the Dispute and the Dispute has not been resolved, either Party may ask the mediator to terminate the mediation and the mediator must do so.
14. Venue and Jurisdiction
(a) The Services offered by Fobii is intended to be viewed by residents of Australia. In the event of any dispute arising out of or in relation to the Website, you agree that the exclusive venue for resolving any dispute shall be in the courts of Victoria, Australia.
15. Governing Law
(a) The Terms are governed by the laws of Victoria, Australia. Any dispute, controversy, proceeding or claim of whatever nature arising out of or in any way relating to the Terms and the rights created hereby shall be governed, interpreted and construed by, under and pursuant to the laws of Victoria, Australia, without reference to conflict of law principles, notwithstanding mandatory rules. The validity of this governing law clause is not contested. The Terms shall be binding to the benefit of the parties hereto and their successors and assigns.
16. Independent Legal Advice
(a) Both parties confirm and declare that the provisions of the Terms are fair and reasonable and both parties having taken the opportunity to obtain independent legal advice and declare the Terms are not against public policy on the grounds of inequality or bargaining power or general grounds of restraint of trade.
17. Severance
(a) If any part of these Terms is found to be void or unenforceable by a Court of competent jurisdiction, that part shall be severed and the rest of the Terms shall remain in force.

PRIVACY POLICY1. We respect your privacy
(a) Fobii respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.
(b) "Personal information" is information we hold which is identifiable as being about you.
2. Collection of personal information
(a) Fobii will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms.
(b) You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
(c) Additionally, we may also collect any other information you provide while interacting with us.
3. How we collect your personal information
(a) Fobii collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4. Use of your personal information
(a) Fobii may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs.
(b) Fobii may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.
5. Disclosure of your personal information
(a) We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services.
(b) We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request.
(c) We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of Fobii, Fobii.com.au, its customers or third parties.
(d) Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia.
(e) If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.
(f) By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
6. Security of your personal information
(a) Fobii is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
(b) The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
7.Access to your personal information
(a) You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at hello@fobii.com.au.
(b) We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
8. Complaints about privacy
(a) If you have any complaints about our privacy practises, please feel free to send in details of your complaints to Suite 155, 100 Market Street, Victoria, 3205. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
9. Changes to Privacy Policy
(a) Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.
10. Website
(a) When you visit our website
When you come to our website (Fobii.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that Fobii is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.